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24/7 Support for Connected Plant Operations 24/7 Support for Connected Plant Operations
Support that helps operations stay ahead of disruption

Support that helps operations stay ahead of disruption

New body copy: Are internal teams stretched trying to support plant-floor and enterprise systems around the clock? NECI provides 24/7 support that helps reduce downtime, resolve issues faster, and keep critical operations running more consistently.

Working remotely across the United States, our call center engineers can quickly connect to your systems to diagnose and resolve issues, helping internal teams stay focused on higher-value work.

Support grounded in plant systems

Support grounded in plant systems

NECI brings experience across control systems, plant applications, and operational workflows, including OSI PI, DeltaV, MES, and Syncade environments. Our teams support issues spanning manufacturing, engineering, IT, and quality, helping customers resolve problems in ways that reflect how systems actually operate together in the field.
Optimizing Outcomes
Support that improves continuity and control

Optimizing Outcomes

This front-line support program helps organizations strengthen digital operations without overextending internal teams. It can support urgent issues, ongoing plant support, or broader operational improvement efforts across a single site or multiple facilities.

Using incident aggregation, change management, and scalable support models, NECI helps customers improve consistency, reduce disruption, and create a smoother operator experience over time.
Talk with NECI about 24/7 support for your plant systems and operations.
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1-844-NECI-NOW
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FAQs

Cost savings, scalability, minimized downtime, data compliance, focused business approach, reliable relationships, 24/7/365 support, risk reduction, technology adoption, and more.
The service pricing is scaled to fit each client’s use case and are based on call volume, as well as number of shifts covered. The service is designed as a subscription with predictable, pre-determined monthly cost over the course of the contract.
Currently, the engineers are located throughout the United States, ensuring 100% team availability across multiple time zones. Local language support in other world areas is coming later in 2023.
The team is also available for remote monitoring of critical plant access such as IT/OT infrastructure, Dragos and Cyber Security Threat Monitoring, and performing preventative maintenance as well as vendor ticket management. In addition, the team offers managed services such as operational configuration changes required to support change management and deviation support and analysis to optimize MES/Syncade implementation. Similar support for systems such as RTMS, Data Historian, and Knowledge Management are also available in-house.