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24/7 Support for Your 24/7 Operations 24/7 Support for Your 24/7 Operations
Why do it yourself when we can do it for you

Why do it yourself when we can do it for you

Is your business attempting to support plant floor and enterprise systems such as MES with internal resources and struggling with the inherent challenges that come with 24/7 support? Is the operations support reactive and lack the necessary data needed for operational certainty? 

We have an experienced team working 24/7/365 ready to keep your plant running smoothly. Working remotely across the United States, our call center engineers are always available and can immediately remote into your system and solve your runtime support issues, allowing your internal staff to focus on more important aspects of your business. 

Our approach

Our approach

The Call Center team are not just automation engineers — they are manufacturing engineers who have experience with plant operations and digital systems. We know how your MES/Syncade, Enterprise PI, and DeltaV systems work. This training and experience helps us bridge the gap between your various operational groups such as manufacturing, engineering, IT, and Quality. The “Digital First” and data-driven work processes ensure quality results, every time.
Optimizing Outcomes

Optimizing Outcomes

This front line support program can be a crucial step in your organization’s digital journey and Managed Services transformation strategy.  It can be leveraged short term for critical project hypercare, or as a multi-year long term subscription for outsourced manufacturing support. As a scalable offer, our team can meet the needs of your single facility or your entire enterprise worldwide, optimizing plant operations as a program across your fleet as a Center of Excellence. Using techniques for incident aggregation and pairing support with change management, the team can drive measurable optimizations while ensuring a more frictionless operator experience.  
Interested in learning more? Get in touch with our team or send us a note about challenges your digital organization faces.
TALK TO ONE OF OUR FIELD EXPERTS
1-844-NECI-NOW
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FAQs

Cost savings, scalability, minimized downtime, data compliance, focused business approach, reliable relationships, 24/7/365 support, risk reduction, technology adoption, and more.
The service pricing is scaled to fit each client’s use case and are based on call volume, as well as number of shifts covered. The service is designed as a subscription with predictable, pre-determined monthly cost over the course of the contract.
Currently, the engineers are located throughout the United States, ensuring 100% team availability across multiple time zones. Local language support in other world areas is coming later in 2023.
The team is also available for remote monitoring of critical plant access such as IT/OT infrastructure, Dragos and Cyber Security Threat Monitoring, and performing preventative maintenance as well as vendor ticket management. In addition, the team offers managed services such as operational configuration changes required to support change management and deviation support and analysis to optimize MES/Syncade implementation. Similar support for systems such as RTMS, Data Historian, and Knowledge Management are also available in-house.