FAQs
NECI's standard business hours are Monday-Friday, 8am to 5pm EST/EDT.
NECI has around-the-clock support for your emergency needs. Our sales and service technicians are always available to provide the emergency technical support, products, and services you need to keep your plant running even when our offices are closed. Our 24/7 Emergency Contact number is 1-844-NECI-NOW (press 8 to reach call center.)
NECI has 8 offices throughout the Northern NY / New England Region:
- NECI Headquarters
260 Forbes Boulevard.
Mansfield, MA 02048
P: 1-844-NECI-NOW
F: (508)339-9144
- NECI Mansfield, MA
9 Oxford Road.
Mansfield, MA 02048
P: 1-844-NECI-NOW
F: (508)339-9144
- NECI Bangor, ME
327 Target Industrial Circle
Bangor, ME 04401
P: (207)942-1400
F: (207)942-2400
- NECI Portsmouth, NH
200 International Drive, Suite 290
Portsmouth, NH 03801
P: (603)205-7400
F: (508)339-9144
- POND Technical
100 Sebethe Drive.
Cromwell, CT 06416
P: (860) 316-2570
F: (860)760-6804
Our general phone number is 1-844-NECI-NOW. This line will reach our receptionist who can further direct your call to any of our offices.
For more information, please visit our "Contact us" page.
Our general phone number is 1-844-NECI-NOW. This line will reach our receptionist who can further direct your call to any of our offices.
For more information, please visit our "Contact us" page.
NECI observes the following holidays:
- New Year's Day
- Martin Luther King Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Thanksgiving Friday
- Christmas Eve
- Christmas Day
- New Year's Eve
For more information, please visit our "Contact us" page.
Our general email is [email protected]. We make every attempt to return your inquiries within 24 hours.
NECI is one of Emerson’s twenty-one strategically selected local representatives known as Emerson Impact Partners. As an Impact Partner, we offer the tools, services, local subject matter experts, and technologies within and beyond Emerson’s portfolio to serve area needs. We're tightly connected to one another and with Emerson, with the goals of delivering quality solutions and maximizing the lifetime value of your Emerson assets.
NECI was founded more than 50 years ago as New England Controls, Inc. We specialized in selling and supporting control technologies for process applications.
Over the last five decades, innovation has led to tremendous changes in our business, and we offer our customers a wide range of products, services, and solutions well beyond our original product offering. For that reason, in 2018, New England Controls rebranded and became NECI to better represent the strategic direction of our business.
As an Emerson Impact Partner, NECI’s territory covers Northern NY and New England. While much of our business is in these areas, we do not have the same territory restrictions with non-Emerson products, and often work with customers beyond the Northeast for specific products, services and/or solutions.
By the end of 2021, we expect to have over 400 employees.
Our core purpose is to Empower Our Partners To Advance The World.
Our core values are:
- Generous Team Spirit
- Radical Passion for Excellence
- Entrepreneurial Employee Owners
- Always Intellectually Curious
- Totally Customer Focused
NECI was founded in 1966 as New England Controls, Inc.